Emergency Assistance

 

Calling International SOS 24/7 Scholastic Assistance Line

Call International SOS as soon as possible in an emergency situation. They can assist with arranging medical transportation and care, monitoring your condition following a medical issue, initiating a medical or security evacuation if appropriate, and provide advice relating to your health, safety, security, lost documents, or need for legal assistance. 

• Dial the international access code for the U.S. (usually 001).
• Then dial 215-942-8478 (call collect, if possible).
• Identify yourself as an MSU traveler.

International SOS accepts collect phone calls. To call collect while abroad, dial 0170 and you will be connected with an international operator.

International SOS works closely with the Office for Global Health, Safety, and Security to immediately notify us of any issues requiring the coordination of MSU support.

 

Calling the MSU 24/7 International Emergency Line

When you call the MSU 24/7 International Emergency Line you'll be directly connected with the MSU Department of Police and Public Safety. They'll triage the call and contact OIHS.

• Dial the international access code for the U.S. (usually 001).
• Dial 517-353-3784 (call collect, if possible).
• Identify yourself as an MSU international traveler and give the country you're in.
• State your name.
• Tell the responder what happened.
• Tell the responder how to contact you.

The MSU 24/7 International Emergency Line accepts collect phone calls. To call collect while abroad, dial 0170 and you will be connected with an international operator.

The 24/7 International Emergency Line is staffed by mandatory reporters. Learn more about sexual misconduct abroad.

 

Evaluating Incidents

Call the local emergency services if:

• There's risk to life, limb, or eye (then call the International Emergency Line)

Call the International SOS if:

• You need urgent or same-day assistance.
• if the incident is related to health or medical issues

Call the MSU 24/7 International Emergency Line) for all incidents that need a response within 24 hours, including but not limited to:

• death of a MSU traveler
• missing MSU traveler 
• student conduct issues
• loss or theft of passport
• sexual harassment, assault, or other misconduct

Email Global Health, Safety, and Security if:

• You're letting MSU know that you're safe, despite a recent in-country emergency.
• You want to report a health, safety, or security incident that doesn't need immediate or same-day action.

 

Reporting Your Status to MSU

In the event of a major security incident, the Office for Global Health, Safety, and Security will reach out to registered travelers that may be affected to see if you're safe and healthy. You can help by letting us know you're okay! Please send us an email to globalsafety(at)msu.edu.

If you need emergency assistance you may call the MSU 24/7 International Emergency Line at +1-517-353-3784.

If you aren't sure if a local event constitutes a "major security incident", consider if you think it will make international headlines. If you aren't sure, err on the side of caution and get in touch by email.

 

Your Domestic Emergency Contact Information

The Office for Global Health, Safety, and Security may contact your designated emergency contact person(s) in the event that you:

• are unable to speak for yourself.
• have been missing for more than 24 hours.
• are perceived to be a danger to yourself or to others.
• are in a location where there has been a significant health, safety, or security incident and we haven't been able to contact you.