Below are recommended steps and resources for MSU-sponsored travelers who have tested positive for COVID-19 while abroad. While abroad, it is important that travelers follow local public health regulations - this may mean quarantining / isolating for longer than recommended by the US CDC.
When applicable, additional information is provided for specific travelers – such as Education Abroad students or program directors, non-EA students, or faculty/staff.
International SOS is MSU's medical and security assistance provider. They have regional offices throughout the world as well as an extensive network of doctors and security experts. ISOS can offer great support with:
Contacting ISOS:
Reference the ISOS Membership Card for phone numbers of regional offices. You can also download the International SOS app (log in with your MSU email, and if prompted, the MSU membership number from the membership card) and give them a call or use the chat function in the app.
Please work through your ticketing agent or directly with the airline. There may be an opportunity for reimbursement for certain ticketing costs – please see section of quarantine coverage.
StudentUniverse – sometimes used for Education Abroad or student flights
• Toll-free within the US and Canada: +1 800 272 9676
• Toll-free within the UK: +0 808 234 4107
• From outside the US, Canada or UK: +1 617 321 3100
Frosh / Conlin – sometimes used for MSU-sponsored travel
• Phone (24 hrs): +1 517 884 9400
• Phone (Weekdays 8am – 8pm EST): +1 844 434 5026
• Phone International: +1 517 827 2719
• Email:
EA students: Please reach out to your on-site staff, whether this is an on-site provider, host institution or your program directors.
EA program directors: Please work directly with your accommodation provider.
Non-EA travelers: Please work directly with your accommodation provider. If they are not able to provide additional lodging, hopefully they can direct you to other lodging options.
ALL travelers: It might be necessary to change accommodations partway through your quarantine if your current accommodations cannot be extended. Please identify the safest way to travel from one location to another that helps to protect others.
ALL travelers: Please inform Global Safety at
.EA students: Please inform your on-site staff, whether this is an on-site provider, host institution or your program directors.
EA program directors: Please inform Elizabeth Wandschneider (
), your EA program coordinator, and the EA point person in your college.Non-EA travelers: Consider informing your department or others to reschedule any in-person work commitments such as classes and to provide greater information about reimbursement options.
Please contact International SOS (see Step 1) for information about local quarantine guidance and regulations.
Additional note for EA students: EA students can elect to receive support from MSU or the local provider if they need to quarantine past their planned return date.
For traveling to the US, please refer to the CDC for further guidance on travel.
MSU has quarantine coverage through our international travel health insurance, in which all registered MSU-sponsored travelers (faculty, staff and students) are automatically enrolled.
MSU international travel health insurance quarantine coverage with Chubb (see page 13) has a maximum limit of $2000. Covered expenses are:
In order to seek reimbursement for covered expenses related to COVID-19:
If you are a program director on an Education Abroad program and a student tests positive for COVID-19 during the program: